Client Manager - Melbourne

Location: Melbourne, Victoria, Australia

Department: Operations

Type: Full Time

Min. Experience: Entry Level

We are looking for a Client Manager who will be the primary liaison for the day-to-day execution of web production and full-service digital marketing products. The Client Managers' primary responsibility is the day-to-day communications through telephone with clients based in the APAC region. The focus being on assisting clients build websites and other digital marketing products.

We are looking for a highly motivated, results oriented individual with excellent organisational and communication skills, strong work ethic and the ability to operate in a pioneering, dynamic and fast-growth environment. You must be flexible and deadline driven, a self-starter with ability to take ownership of your work. 

Responsibilities:

  • Manage customer contact actively and pro-actively, handle questions and requests
  • Handle inbound and outbound calls and emails
  • Gather assets for projects from clients
  • Successfully obtain customer briefs/inputs and prepare these for internal production for website and video projects
  • Create briefs for copywriters and designers
  • Perform work quality assessments and feedback, to ensure highest quality standards
  • Order intake and tracking through order management system, keep order management systems up to date.
  • Be client facing as well as liaise with internal production resources
  • Support in project and process coordination and reporting
  • Support in development of new products and formats
  • Identify manual / inefficient processes and work with the responsible people to implement improvements in functionality and efficiency

Skills & Qualifications:

  • Basic/Medium understanding of SEO / SEM / Social media / Web
  • Basic copywriting knowledge
  • Experience in proofreading copy and creating content 
  • Demonstrate excellent attention to detail
  • Demonstrate strong understanding and interest in web, mobile, video and social media technologies and capabilities
  • Demonstrate excellent communication skills – both oral and written
  • Demonstrate ability to work well with others and take on responsibility in an open team environment
  • Strong organisational skills
  • Demonstrate project management skills and ability to multi-task
  • Ability to work in a fast paced environment and handle large order volumes
  • Extremely driven and motivated with a thirst for getting the job done

If you think you meet these requirements and you are inspired to join a dynamic, international company that is growing rapidly, we look forward to your application letter and resume.

Valid working permit

No agency applications for this position will be considered

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