WordPress Client Manager | Italian Native

Location: Amsterdam, Noord Holland, Netherlands

Department: Operations

Type: Full Time

Min. Experience: Experienced

About Spotzer
Spotzer Media Group (www.spotzer.com) provides small-to-medium businesses with full service solutions for creating an online presence, generating leads and engaging their customers. Our solutions feature web-mobile sites, videos, search engine marketing, social media and search engine optimisation.

Based in Amsterdam and with offices in the United States and Australia, we have produced an online presence for more than 65,000 satisfied small businesses.

Position

Working with the internal Spotzer teams and multiple external partners, the WordPress Client Manager works with a team of WordPress Content Manages and Developers to build multiple WordPress sites.

We are looking for a native Italian WordPress Client Manager to join our team in Amsterdam on a full time basis. The Client Managers’ primary responsibility is the day-to-day communications through telephone with the Italian clients assisting with the production of WordPress Websites. 

We are looking for a highly motivated, results oriented individual with excellent organisational and communication skills, strong work ethic and the ability to operate in a pioneering, dynamic and fast-growth environment. You must be flexible and deadline driven, a self-starter with ability to take ownership of your work. 

Key Responsibilities

 

  • Manage customer contact actively and pro-actively, handle questions and requests
  • Handle inbound and outbound calls and emails
  • Gather assets for projects from clients
  • Develop briefs for WordPress projects such as Web sites, SEO/SEM, Logo creation

 

  • Ensure all work is developed to the highest of standards, QA’d and delivered on time and budget
  • Working with the team to develop best practice for workflows and product standards 
  • Perform work quality assessments and feedback, to ensure highest quality standards
  • Order intake and tracking through order management system, keep order management systems up to date.
  • Be client facing as well as liaise with internal production resources

 

Skills and Qualifications

  • Demonstrable experience in  digital marketing company media agency, design team
  • Bachelor or Degree in communications or account/project management prefered
  • Background in customer service and OR account management desirable
  • A deep understanding of the WordPress platform (front and back end) and the plug-ins associated with the platform
  • Creative
  • A strong passion for people and desire to uncover consumer behavior, to help your clients connect with customers in an impactful way
  • Ability to work in a start-up, exciting environment and across external and internal teams to deliver creative, fresh WordPress websites
  • Living in Amsterdam or in close proximity essential (Do not apply if you do not live in the Netherlands)


We look forward to your application, Good luck!

 

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