Production Support Analyst

Location: Denver, CO

Department: Operations

Type: Full Time

Min. Experience: Mid Level

Spotzer is a fast paced, rapidly growing global digital marketing business. We specialize in websites of all sizes with a strong focus on Premium WordPress and websites built in web building platforms. Headquartered out of Amsterdam, we are serving tens of thousands small businesses across the world by building their websites, launching their paid search campaigns and creating power content. Our model is unique: we partner with major brands and offer a fully white labeled solution where we represent our partner’s brands over the phone through contact center activity and product fulfillment centers.

We are looking for a Production Support Analyst who can provide quality and timely production support to end users within the company.  The person in this role will interact with business users, client services, production managers, product owners, developers and quality assurance to resolve process, application, training and infrastructure problems.  

 

The Production Support Analyst is technically proficient and able to quickly understand and become adept at troubleshooting issues in complex systems involving many applications interacting across different platforms.  The production support analyst will develop an expertise in domain and emails and will become a subject matter expert in domain registration, DNS entries and email configuration.    

The production support analyst will use knowledge of issues to formulate root cause solutions and work across the company to implement solutions.

 

Responsibilities:

  • Manage production support tickets giving quality and timely resolutions
  • Escalate issues effectively when needed
  • Interfacing effectively with users, giving them full support in resolving problems
  • Reporting issues and resolution times back to the business
  • Working with the IT team and systems to troubleshoot and implement fixes
  • Fielding domain and email requests, including domain registration, DNS entries and email configuration
  • Evolving the production support process by advocating for better tools and processes when applicable

Requirements (preferred):

  • 1-3 years IT development, testing, production support, or application support experience
  • Understanding of application programming, database and system design
  • SQL, .Net, and/or Salesforce experience a plus
  • Experience with domain registration, DNS entries and/or email configuration a plus
  • Strong organizational and problem solving skills
  • Strong analytical skills - understand business processes and issues from business users
  • Bachelor's degree in Information Systems, Computer Science, or equivalent degree/work experience
  • Valid US work permit

 

Spotzer is an Equal opportunity employer. If you think you meet these requirements and you are inspired to join a dynamic, international company that is growing rapidly, we look forward to your application letter and resume.


Agency applications are NOT accepted. Please respond only if you are available to work in the Denver area. 

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