Italian Client Manager

Location: Amsterdam, Noord-Holland, Netherlands

Department: Operations

Type: Full Time

Min. Experience: Entry Level

We are looking for a native Italian speaking Client Manager with an interest in digital marketing, SEO optimisation and website creation to join our team in Amsterdam on a full time basis. The Client Managers’ primary responsibility is the day-to-day communications through telephone with the Italian clients. 

The Client Manager works together with the Content Manager and is therefore also responsible for supporting our partner in Italy –one of the leading directory companies operating within the Italian market - with their questions and requests.

We are looking for a highly motivated, results oriented individual with excellent organizational and communication skills, strong work ethic and the ability to operate in a pioneering, dynamic and fast-growth environment. You must be flexible and deadline driven, a self-starter with ability to take ownership of your work. 

Responsibilities

  • Experience working in a contact center environment with focus on hitting productivity numbers to ensure we achieve desired customer satisfaction metrics
  • Handle a large amount of outbound calls per day whilst achieving predefined targets.
  • Manage customer contact actively and pro-actively, handle questions and requests
  • Gather assets for projects from clients
  • Successfully obtain customer inputs and prepare these for internal production for website and
  • video projects
  • Perform work quality assessments and feedback, to ensure highest quality standards
  • Order intake and tracking through order management system, keep order management systems
  • up to date.
  • Be client facing as well as liaise with internal production resources
  • Support in project and process coordination and reporting
  • Support in development of new products and formats
  • Identify manual / inefficient processes and work with the responsible people to implement
  • improvements in functionality and efficiency
  • Follow up with SLA and TAT

Skills & Qualifications

  • Italian mother tongue is required for this role, basic knowledge of English is a must
  • Excellent written and oral communication skills.
  • Good understanding of SEO / SEM / Social media / Web
  • Strong organizational skills
  • Basic copywriting knowledge
  • Experience in proofreading copy and creating content 
  •  Demonstrate excellent attention to detail
  • Demonstrate ability to work well with others and take on responsibility in an open floor
  • environment
  • Demonstrate project management skills and ability to multi-task
  • Ability to work in a fast paced environment and handle large order volumes
  • Extremely driven and motivated with a thirst for getting the job done
  • Living in Amsterdam or in close proximity (do not apply if you are not living in The Netherlands)
  • Start as soon as possible

If you think you meet these requirements and you are inspired to join a dynamic, international company that is growing rapidly, we look forward to your application letter and resume.

No agency applications for this position will be considered

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
LinkedInLinkedIn profile URL:
What languages do you speak fluently?
Desired salary*
Earliest start date?*