Senior Operations Manager, Germany

Location: Amsterdam, Noord-Holland, Netherlands

Department: Management

Type: Full Time

Min. Experience: Senior Manager/Supervisor

Spotzer, a fast paced, rapidly growing, global digital marketing business, is aggressively expanding its footprint into Germany. Therefore, we are looking for a Senior Operations Manager to build, lead and manage our German operations team in Amsterdam (20-50 FTE). It is favorable to have experience within the small to medium business category in the fulfilment of websites and digital marketing solutions and / or  experience in working in contact center operations . We are an industrialized marketing service production business, with an agency feel.

Our Senior Operations Manager, Germany is a key member of the management team and end-responsible for the success of our German operations. Focused on managing our people, our partners, and our vendors on a daily basis:

People: You must be an inspiring trainer, coach and role model in order to build a high-performing and fun team.. Partner: You would be in daily contact with our partners, making sure that all orders are delivered in time and of high quality. We would expect you to have experience in building strong relationships with customers / partners / people.

Primary Tasks & Responsibilities

  • C-Level Partner Management
  • You will be reporting directly to the Senior VP Operations and Agency
  • Allocating tasks and day-to-day management of our great team
  • Workforce allocation experience
  • Outsource vendor management
  • Plan possible contact center solutions in the operations and customer care arena
  • Reporting and data analysis in understanding opportunities for workflow output improvement
  • Monitoring workflows and output to ensure all tasks are successfully delivered
  • Managing workloads and assisting where necessary
  • Coaching and training of staff and upholding quality standards
  • Communicating and problem solving with key stakeholders
  • Identifying areas for improvement and resolving problems independently
  • Ongoing communication and reporting
  • Implementing new plans, initiatives, and products as required

Skills & Qualifications

  • Native German with excellent oral and written English communication skills (French and Spanish is advantageous)
  • Demonstrated experience in managing operations or leading a team within a digital environment
  • Demonstrated ability to manage, direct, guide and evaluate people and the ability to share skills and knowledge with others
  • Ability to drive ongoing performance, manage new initiatives and communicate with stakeholders in a fast-paced environment
  • Solid understanding of digital technology and passion for digital marketing
  • Strong organizational skills and ability to multi-task
  • Strong analytical and reporting skills
  • Strong relationship building skills
  • Extremely driven and motivated with a thirst for success
  • Bachelor’s/Masters degree preferred. 

  • Valid EU work permit

Spotzer is an Equal opportunity employer. If you think you meet these requirements and you are inspired to join a dynamic, international company that is growing rapidly, we look forward to your application letter and resume

 

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