WordPress Client Manager

Location: Amsterdam, Noord-Holland, Netherlands

Department: Operations

Type: Full Time

Min. Experience: Mid Level

We are looking for a talented Client Manager to join our fun and energetic WordPress team in Amsterdam on a full time basis. The team  is responsible for the preparation and coordination of Spotzer’s productions and the fulfillment of website orders.As a Client Manager, you will be the key point of contact for our business owner's, project managing the production of a large volume of websites for their Small to medium sized businesses.

You will coordinate all website orders from an end-to-end perspective as per client requirements. Combining content gathering, copywriting, design and project management abilities, you will be responsible for delivering premium website projects on brief, on quality and on time.

Spotzer is a fast paced, rapidly growing, global digital marketing business. Headquartered out of Amsterdam, we have 6 offices around the globe, and we are serving tens of thousands small businesses across the world by building their websites, launching their paid search campaigns and creating power content.

Responsibilities

  • Manage direct customer and partner contact pro-actively, handling questions and requests via telephone and email
  • Successfully obtain customer requirements and prepare these for internal production for websites
  • Create written briefs for copywriters, designers and developers to go into production
  • Overseeing full cycle project management of a website
  • Develop trusted advisor relationships with your portfolio of clients
  • Keeping tracking and order management system up to date
  • Assist with challenging client requests or issue escalations as needed
  • Collaborate with a great team sharing ideas and best practice
  • Ensure the timely and successful delivery of our WordPress websites according to customer needs and objectives

Skills & Qualifications

  • The ability to  effectively communicate and influence clients
  • Proven work experience in account management, Project management or relevant role
  • Strong eye for website design, content quality
  • Demonstrate ability to work well with others and take on responsibility in an open team environment
  • Hands on experience of CRM software (Preferable)
  • Experience with the WordPress Platform (Preferable)
  • Understanding of SEO, SEM and Web production (Preferable)
  • The ability to take ownership of clients and their website projects
  • Strong work ethic and team spirit!
  • Proven ability to handle multiple projects at a time, while maintaining sharp attention to detail
  • Living in the Netherlands is prefered

This position is a full time position and starts from €28,000 per year. 

Please react only if you are an English native speaker

Spotzer is an equal opportunities employer. If you think that you meet these requirements and you're ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!

 

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