Operations Support Specialist

Location: Amsterdam, Noord-Holland, Netherlands

Department: Operations Support Center

Type: Full Time

Min. Experience: Entry Level

Our team is growing and we’re looking for an operations-loving person to add to the mix. The Operations
Support Specialist role at Spotzer is a champion for the Ops team.
If you thrive on being helpful and supporting a growing team by resolving and investigating team member inquiries, assisting in coordinating activities, writing new initiative proposals, this position might be for you.


Spotzer is a fast paced, rapidly growing, global digital marketing business. Headquartered out of
Amsterdam, we have 6 offices around the globe, and we are serving tens of thousands small businesses across the world by building their websites, launching their paid search campaigns and creating power content.

We love working with each other because we have built a culture that suits us well. To be part of our team, you must be:

  • HAPPY Having a positive disposition allows us to achieve great things and to support each other.
  • HELPFUL Always looking for ways that you can help others.
  • CURIOUS It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar.
  • ACCOUNTABLE Our customers expect us to get the right thing done on budget and on time. Communicating expectations and meeting them is the cornerstone of success.

Responsibilities

  • Assist in the day-to-day activities of the ops team to assure efficient and effective organizational activities
  • Tracking all the orders through the production process and flag any delay with the responsible department
  • Provide support to partner inquires
  • Support Ops in resolving or investigating team member inquiries
  • Identify areas of efficiency within the Ops team
  • Organize and update files as needed
  • Foster good working relationships with vendors and service providers answering their daily questions
  • Monitor and control daily our ageing list in order to meet customer expectations and company goals
  • Follow standard operating procedures for efficient business operations
  • Make sure to keep all the TAT under control according to internal rules and processes
  • Point of contact and resolution between vendors and the internal department
  • Being able to support the scheduling coordinator in case of need or any absence

Skills & Qualifications

  • Extremely driven and motivated with a thirst for getting the job done
  • Methodical approach to all tasks, detail-oriented
  • Ability to work on multiple projects at the same time and complete tasks in a timely manner.
  • Strong communication skills
  • Native Italian with good command of English
  • Salesforce knowledge is a plus
  • Advanced skill level in Microsoft Office
  • Demonstrate ability to work well with others and take on responsibility in an open team environment
  • Ability to work in a fast paced environment and handle large order volumes

Spotzer is an Equal opportunity employer. If you think you meet these requirements and you are inspired
to join a dynamic, international company that is growing rapidly, we look forward to your application
letter and resume.

 

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