Digital Account Manager

Location: Denver, CO

Department: Operations

Type: Full Time

Min. Experience: Mid Level

We are looking for a Digital Account Manager within our Operations Department in Denver, CO. The qualified candidate is responsible for preparation and coordination of Spotzer’s productions and the fulfillment of website orders. The Client Managers’ primary responsibility is the day-to-day communications through telephone with clients based in the US. The focus being on assisting Clients build websites and other digital marketing products.

The Ideal candidate will have a firm grasp of digital Marketing principals especially Website production with the ability to effectively communicate and guide our small business owners in creating WordPress websites. A strong work ethic is a must with the ability to operate in a pioneering, dynamic and fast-growth environment. 

Responsibilities

  • Manage direct customer and partner contact pro-actively, handling questions and requests via telephone and email
  • Gather assets for projects from clients
  • Successfully obtain customer briefs/instructions and prepare these for internal production for website projects
  • Create written briefs for copywriters, designers and developers to go into production

  • Overseeing full cycle project management of a website
  • Develop trusted advisor relationships with your portfolio of clients
  • Keeping tracking and order management system up to date
  • Assist with challenging client requests or issue escalations as needed
  • Collaborate with a great team sharing ideas and best practice
  • Ensure the timely and successful delivery of our WordPress websites according to customer needs and objectives

Skills & Qualifications

  • Excellent written and oral communication skills
  • Proven work experience in account management, Project management or relevant role

  • Experience with WordPress or managing websites is a plus
  • Strong understanding of SEO / SEM / Web Production
  • Strong organizational skills
  • Demonstrate ability to work well with others and take on responsibility in an open team environment
  • Demonstrate project management skills and ability to multi-task
  • Ability to work in a fast paced environment and handle large order volumes
  • Extremely driven and motivated 
  • Living in the US
  • Valid working permit

Spotzer is an Equal opportunity employer. If you think you meet these requirements and you are inspired to join a dynamic, international company that is growing rapidly, we look forward to your application letter and resume.
 

Please respond only if you are available to work in the Denver area. 

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